Refunds, Rescheduling and Retesting

Refund Policy

The fee is refundable if the application process is unsuccessful. For qualified applicants who apply for an examination, the fee is nonrefundable.

Rescheduling

SOCRA sponsored site: If the applicant is unable to take the examination on the date specified, the applicant must formally notify SOCRA in writing by email that they will be unable to sit for the examination. The applicant will then have one year, from the originally scheduled examination date, to take the examination at another site. If the applicant fails to take the exam within that specified period, he/she will forfeit their examination fee and must submit a new application and fee when reapplying.

CBT Format at PSI test center: If the applicant wishes to reschedule or cancel an exam appointment, they must do so at least two (2) full business days (48 hours) before the appointment via the PSI website or PSI call center. Appointments must be rescheduled within the authorized exam delivery period. All registrations with a special accommodation request must be rescheduled or canceled through the call center. If the applicant cancels their exam appointment, they must also inform SOCRA. If they cancel, are a no show, or reschedule your appointment less than two (2) full business days (48 hours) prior to their exam date, their $115 CBT fee will be forfeited. In order to reschedule their exam, they must contact SOCRA and pay an additional $115 CBT fee.

Retesting

If you are retesting:

  • If you are re-testing within 1 year of the original test date, you may not need to resubmit your supporting documentation (job description(s), employment verification letter(s), etc.). Contact SOCRA by email¬† to confirm.
  • No waiting period is required for re-testing.
  • Re-test fee within one year of original test date: paper & pencil $200, CBT $275
  • To register, complete an application form and submit with payment to the SOCRA office.