Greater Nashville Area

Greater Nashville Regional Chapter presents

Think Deeper, Solve Smarter: The Art of Issue Resolution

Date: Thursday, June 18, 2026

Time: 12 – 1 p.m. CST | Location: Virtual

Meeting Information & Registration: To register for the meeting, please click here to complete the REDCap survey. Upon registration completion, a meeting password and the link will be sent to the email entered on the survey.

Speaker: Laura Duggar, BA, PMP, CCRP

Learning Objectives:

1. Describe the key elements which should be included in a quality issue investigation by clearly articulating what happened, why it matters, and the key facts needed to assess impact and criticality.
2. Apply root cause analysis techniques (e.g., 5 Whys) to move beyond symptoms and identify true root causes and contributing factors without bias or assumption.
3. Develop and evaluate effective CAPA plans by creating SMART actions and determining appropriate effectiveness checks to confirm issues are resolved and prevented from recurring.

Continuing Education (CE): Actual attendance will be documented via emailing kate.vonwahlde@vumc.org during or immediately following the meeting. Following the meeting:
1. SOCRA members who meet the required minimum of 50 minutes of attendance for a one-hour meeting will receive 1 CEU. The SOCRA Executive Office will email certificates to members.
2. Non SOCRA members can track attendance via VUMC CME website and/or their own CE tracking method.
3. A unique VUMC CME code will be provided during the meetings, the code is valid for 24 hours.

Complete meeting details and disclosures

If you have any questions, please contact Wendy Lloyd (wendy.lloyd@vumc.org) 

Accreditation: Vanderbilt University Medical Center is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Vanderbilt University Medical Center designates this live activity for a maximum 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Commercial Support:  This activity received no commercial support.

Financial Disclosures:  Faculty and planners for this event have the following disclosures:

Name of individual Individual's role in activity Name of commercial interest/Nature of relationship
Annette Oeser, MA Bioethics, MLAS, BS, CIM, CCRP Faculty: Nothing to disclose – 07/03/2025
Laura Dugger, BA, PMP, CCRP; Faculty: Nothing to disclose – 05/27/2026

Please share this announcement with your colleagues.