Refunds, Rescheduling and Retesting

Refund Policy

The fee is refundable if the application process is unsuccessful. For qualified applicants who apply for an examination, the fee is nonrefundable.

Rescheduling

A candidate wishing to cancel or reschedule must do so at least fifteen (15) days prior to the scheduled exam date to not forfeit the $115 fee.  Without an approved excuse, which includes; death of an immediate family member, active military orders, jury duty, or a doctor's excuse (on the medical facility letterhead). Candidates wishing to cancel or reschedule with 15 or fewer calendar days prior to their scheduled exam session will be required to pay $25.

Candidates are not permitted to reschedule or cancel a scheduled examination less than five (5) calendar days prior to their scheduled examination, without an approved excuse. If a candidate fails to appear for their scheduled examination, comes to the test site without proper ID, and/or the proper admission letter, the candidate will forfeit the full $115 testing fee.

Retesting

If you are retesting within 1 year of application:

  • You will not have to resubmit your supporting documentation (job description(s), employment verification letter(s), etc.). 
  • There is a 15 day waiting period before you can re-test. If you are unsuccessful in passing the exam 3 times, you must provide proof of 6 hours of GCP education/training before retesting for the 4th time.
  • Re-test fee: CBT $275
  • To register, apply online, select "re-test" at the top of the application, and submit with payment.