Refunds, Rescheduling and Retesting

Refund Policy

The fee is refundable if the application process is unsuccessful. For qualified applicants who apply for an examination, the fee is nonrefundable.

Rescheduling

Candidates may not cancel or reschedule an examination within five (5) calendar days of their scheduled test date. If a candidate cancels within this five-day period without an approved excuse, they will forfeit their $115 exam fee and must pay the $115 testing fee again to schedule a new examination.

Approved excuses include the death of an immediate family member, active military orders, jury duty, or a doctor's note on official medical facility letterhead.

Candidates who do not appear for their scheduled examination, arrive without proper identification, or do not present their admission letter will forfeit the full $115 exam fee and must pay the $115 testing fee again before they can reschedule their examination.

 

Retesting

If you are retesting within 1 year of application:

  • You will not have to resubmit your supporting documentation (job description(s), employment verification letter(s), etc.). 
  • There is a 15 day waiting period before you can re-test. If you are unsuccessful in passing the exam 3 times, you must provide proof of 6 hours of GCP education/training before retesting for the 4th time.
  • Re-test fee: $275, plus $115 (North America - USA, Canada, Mexico) OR $175 (countries outside North America).
  • To register, apply online, select "re-test" at the top of the application, and submit with payment.

If retesting, you will have one year from the date of acceptance to schedule your exam, not one year from your test date.