AGA Finlayson, MA, MSc
Found and Director
White Wisteria Academy
Abstract: In the heavily regulated world of clinical research, clinical research associates (CRAs) are generally receiving all of the training in hard skills that they need to understand their role. What is often missing is training in the soft skills that will help them deal with the demands of the job, increase each CRA’s job satisfaction, and reduce churn (staff turnover), while allowing CRAs to have a healthy work-life balance. Examples of crucial soft skills include assertiveness, listening, and task efficiency. This article describes two pictures of a CRA’s life: one without these soft skills and one with soft skills training. This will illustrate the importance of paying attention to soft skills and offering CRAs appropriate training in soft skills along with training in hard skills.
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